Support
Device activation.
Activate your Kourai device or manage an existing device. Enter your Device ID below to get started.
Billing and renewal
Subscriptions are billed on a pre-pay basis through Stripe and renew automatically at the end of each billing period. Payments are securely handled by Stripe — Kourai never sees or stores your card details.
Cancelling
You can cancel anytime from the activation portal. Your device stays active until the end of the period you have already paid for. Fees are non-refundable.
One activation per device
Activation is tied to a single Device ID. Enter the Device ID for the Hub you want to manage below — you’ll find it in the QR code on the side of your device and in your activation email. (It’s also shown in the Kourai app once your device is connected.)
In the QR code on the side of your Hub, and in your activation email.
You will be taken to our secure subscription portal to complete payment through Stripe. By continuing you agree to Kourai’s Terms of Use and Privacy Policy.
Still need help?
Email us and we’ll help.
Kourai alerts your phones, not a monitoring center. In an emergency, call 911.